Ordering & Payment
Orders may be placed online or by telephone. Orders requiring special shipping (see Shipping & Delivery below) will have shipping invoiced separately and payment made after shipping charges have been calculated. We currently accept MasterCard, Visa, Discover, PayPal, Checks, or Cash (only if picking up locally or at an event). Payment by check will delay order processing until all funds have cleared. If paying by check and order requires special shipping, please do not send the check until invoiced for shipping and make check payable for the full amount of the order + shipping charges.
Shipping & Delivery
Parts will be shipped within 48 business hours (two business days) of payment received, unless paying by personal check. If paying by personal check shipments are held until the check clears. UPS ground is the preferred method, unless otherwise specified. Shipping charges are included in the sales price of qualified items, unless items are extra bulky, heavy, over sized, high valued, or where special crating or boxing is required. This applies to all lower 48 states (HI & AK may require additional costs). We ship overseas via USPS to foreign countries where customs allows. Regardless of courier, purchasers outside the continental US pay all shipping and insurance costs. Insurance will be included on all domestic orders. Items may be combined for shipping at our discretion. Shipping charges will always be actual charges + and applicable handling fee or surcharge, which will be disclosed at time of invoice. Orders requiring a specials hipping quote will be held until shipping charges are paid-in-full.
Local or Event Pickup
Orders may be picked up at our shop or delivered to any event that we attend. All pickups must be pre-arranged and scheduled. Orders must be either paid in full or have a deposit of 25% collected, with the remaining balance due on pickup. Orders scheduled for pickup, which have a deposit collected, and are not picked up at the scheduled time are subject to forfeiture of down payment. Forfeiture of down payment can be avoided if we are contacted 24 hours prior to scheduled time for shop pickups, or 24 hours prior to departure for an event for event pickups. If an order forfeits deposit, the order must be paid in full before another pickup will be scheduled.
Here at Blue Star Performance, we offer a 10 day return policy on most items. This excludes all electrical parts. An item must be undamaged, returned in original packing, and not have been installed. Some items may have a 15% re-stocking fee applied. We offer our technical advise, so the right part gets ordered the first time.
Correct Part Guarantee
We guarantee that we will ship you the correct part as ordered. If you receive the wrong part for your application, we will replace it with the correct part. We are not liable or responsible for any damage caused from the customer installing or using the parts in any way. This includes any property or persons associated. Installed parts are not eligable for this guarantee, please check the application and fitment before attempting to install. If a part is returned under this quarantee and found to be damaged or installed, no exchange or refund will be made. In this event, the customer may request the part returned to them, at thier own expense.